LIC is a farmer-owned co-operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

About the Role:

As part of our Operations & Service Group, you’ll contribute to the team that delivers on the promises we make to our customers. This group includes LIC’s Artificial Breeding, Diagnostics, Farm Management, Field Assist, Heifer Management, and Herd Testing teams.

We’re looking for a Herd Test Mobile Device & Field Support Team Leader to oversee a small team responsible for first‑level diagnostics and second‑level technical support for mobile devices (iOS/iPadOS and Android) used across our Herd Testing operations. You’ll ensure devices are correctly configured, secured, and supported through Microsoft Intune, working closely with end users, IT specialists, and security teams to maintain a reliable and secure mobile environment.

In this role, you’ll play a vital part in supporting our Field Support Officers by keeping administrative processes and IT systems running smoothly, directly enhancing the effectiveness of our on‑farm operations. The role leads a team of three permanent direct reports and may involve occasional travel to support field activities, attend meetings, or collaborate with teams across the business

Your key focus: 

Lead the Admin team responsible for the key activities of

• Operational Support

• Device Management

• First-Level Support & Diagnosis

• Second-Level Support

• Documentation and Continuous Improvement

About you:  

• 4 – 5 Years Experience working in a service desk or IT support environment

• Hands On Experience working in Mobile Device Management Using MS In Tune

• Highly efficient, and skilled at generating process documentation

• High level of proficiency in MS Office applications and SAP (desirable)

• Proven leadership and team management capabilities.

• Strong problem-solving and analytical skills with attention to detail.

• Excellent communication and stakeholder relationship management.

• Strong organisational and multitasking abilities.

• Proficiency with administrative systems, reporting tools, and technology platforms.

• Demonstrated ability to drive process improvement and implement change effectively.

• Experience supporting Apple iOS/iPadOS and Android devices in a corporate environment

• Working knowledge of Microsoft Intune.

• Strong troubleshooting and customer service skills.

• Understanding of mobile security concepts, MFA, conditional access, and compliance requirements.

In return:

In addition to a competitive salary, you'll receive some great benefits including:

• Extra leave days

• Flexible working options

• Discounted health, life, income and disability insurances

• Access to our employee shares scheme

• Wellbeing discounts

This is a pivotal role, where you'll have significant opportunity to achieve great results.

We are excited to receive your application and look forward to hearing more about your career aspirations at LIC.  

If you're ready to take the next step in your career and contribute to the success of NZ’s dairy industry, we want to hear from you!