LIC is a farmer-owned co-operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

Your Role:

As part of the Operations & Service Group, you’ll report to the National On Farm Support Manager and play a critical role in delivering safe, high‑quality services to our customers.

Operations & Service is at the heart of LIC — bringing together our production laboratories, farming operations and field teams (AB and Herd Testing) who deliver our products on farm.

You’ll be responsible for achieving operational targets for the On Farm Support service across your assigned region, through strong leadership, effective planning and smart use of resources.

You’ll lead a diverse team of 10–15 staff (permanent, seasonal and casual) delivering services such as Herd Test Assist, DNA sampling, herd audits and animal weighing.

Your Key Focus:

• Recruit, lead and engage a high‑performing team across your region

• Ensure compliance with Herd Testing and ISO9001 standards, with a strong focus on training and quality

• Resolve customer issues promptly, achieving positive outcomes for customers and LIC

• Plan and allocate work to balance efficiency, staff wellbeing and customer demand

• Champion continuous improvement across your team and the wider Herd Testing Business Unit

• Proactively manage health and safety risks on farm, on the road and in the workplace

• Build capability through effective induction, coaching, training and assessment

• Ensure accurate and consistent shed setup instructions for all dairy sheds in your area

• Work closely with NZM and Diagnostics teams to support DNA sampling programmes

• Identify opportunities to grow On Farm services, improving customer experience and creating work for staff

• Support on‑farm activities as required, with a strong focus on mentoring and quality delivery

Your Key Skills & Experience:

• Proven people leadership experience, ideally with geographically dispersed teams

• Strong understanding of the dairy and farming industry

• Experience in workforce and resource planning

• Excellent written and verbal communication skills

• A customer‑first mindset with strong problem‑solving ability

• Well‑developed organisation and time‑management skills

• Confident computer skills across MS Office and internal systems

• Knowledge of Herd Testing services (desirable)

• Practical experience in on‑farm activities such as herd audits, DNA sampling, animal handling, tagging and weighing

In Return:  

In addition to a competitive salary, you'll receive extra leave days, flexible working options, discounted health, life, income and disability insurances, access to our employee shares scheme, wellbeing discounts, free onsite parking, an employee assistance programme, plus more!

If you're after a rewarding career that offers development, learning and loads of exceptional experiences then look no further, you've found it. At LIC we are leading the way and we would love to welcome you to the team.