LIC is a farmer-owned co-operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

About the Role: 

Join LIC's multi award-winning Customer Experience team, recognised for delivering exceptional customer experiences to New Zealand farmers.

This is far more than a customer support role. You'll become a trusted expert, helping customers navigate complex enquiries across LIC's products, services and industry-leading software.

Every day you'll solve problems, explain technical information in a way that's easy to understand, and help customers get the most from the tools they rely on.

This is a full-time, office-based role at our Newstead campus. You'll receive comprehensive training from day one, along with ongoing coaching and development, working alongside a supportive, high-performing team that's passionate about delivering exceptional customer experiences.

We're looking for people who are available to commence on Monday 7 September, so if you're ready for your next challenge, we'd love to hear from you.

About You:

You'll ideally bring experience from a senior customer-facing role, such as a retail, hospitality or customer service supervisor, team leader, or another role where you've managed complex customer situations, balanced competing priorities and delivered outstanding customer service.

You'll also:

• Enjoy solving problems and learning new skills.

• Welcome coaching and feedback as an opportunity to grow.

• Be resilient, adaptable and calm under pressure.

• Have strong technical aptitude and be confident learning multiple systems.

• Be empathetic, communicate clearly, and explain technical information in a way that's easy for customers to understand.

• Be passionate about delivering exceptional customer experiences and contributing to a high-performing team.

In Return:

Join a team that values your contribution, supports your development and celebrates success together. We also offer:

• $64,000 starting salary, with skillset progression and salary increases that reflect your growing competency and development

• Permanent, full-time office-based role, Monday to Friday, 8.00am to 5.00pm, with no weekend work

• Comprehensive training and ongoing professional development

• Free car parking and EV chargers

• Access to our employee share scheme

Applications will be reviewed as they are received. To be considered, you'll need to be available to commence employment on Monday 7 September.